Welcome to the NEW ERA Sales Store FAQ page! We’re here to help answer all your questions about our officially licensed MLB caps. Below you’ll find information about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact our baseball-loving customer service team at [email protected].

About Our Products

What teams’ caps do you carry?
We carry officially licensed MLB caps for multiple teams including the Atlanta Braves, Boston Red Sox, Chicago Cubs, Colorado Rockies, Detroit Tigers, and Houston Astros. Each team has both regular caps and special edition options available.
Are your caps authentic NEW ERA products?
Absolutely! All our caps are 100% authentic NEW ERA products with official MLB licensing. We only sell genuine merchandise that meets Major League Baseball’s strict quality standards.
How do I choose the right size cap?
Our caps come in standard sizing. For the perfect fit, measure your head circumference just above your ears where your cap would normally sit. Most adult sizes range from 6 7/8 to 8. If you’re between sizes, we recommend sizing up.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your shipping information, and view order history.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once your order has been processed for shipping, we cannot modify it.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password. If you don’t see the email, please check your spam folder.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods:
Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch
All orders are processed within 1-2 business days before shipping.
Do you ship internationally?
Yes! We ship to baseball fans worldwide, except for some Asian countries and remote areas. If you’re unsure whether we ship to your location, email us at [email protected] and we’ll check for you.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number.
My package hasn’t arrived yet. What should I do?
First, check your tracking information. International shipments may experience delays due to customs processing. If your package seems significantly delayed, contact us at [email protected] and we’ll investigate.

Payments & Pricing

What payment methods do you accept?
We accept all major payment methods: Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted for your protection.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We don’t store your full credit card details on our servers.
Why was I charged more than the product price?
If your order total was under $50 and you selected standard shipping, a $12.95 shipping fee would be added. Some international customers may also see additional customs fees or taxes charged by their local government upon delivery.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of receiving your order. Items must be unworn, in original condition with all tags attached. Contact us at [email protected] to initiate a return.
How do I return an item?
Email our customer service team at [email protected] within 15 days of receiving your order. We’ll provide return instructions and a return authorization number. Please note: customers are responsible for return shipping costs unless the item was defective or we made an error.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 3-5 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to post the refund to your account.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. To get a different size or style, please return your original purchase (following our return policy) and place a new order for the item you want.

Contact Information

Still have questions? Our team of baseball-loving customer service representatives is here to help!

Email: [email protected]
Store Address: 4497 Lindale Avenue, Oakland, US 94602

Play ball and happy shopping!
– The Team at NEW ERA Sales Store